Online Reputation Management From NH Strategic Marketing – It only takes one unhappy customer to tarnish the reputation of your small business. For every negative review it takes about 13 positive reviews to counteract the damage.

The Bad News:

80% of consumers say NEGATIVE information online has made them change their minds about purchasing a product or service from a particular business

Some Good News About a Good Online Reputation:

A Harvard Business School study showed that each additional star rating on Yelp review equates to 5-9% increase in revenue.

The good news is that 87% of consumers say a favorable review has confirmed their decision to purchase.

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